Third Party Claim Incompetence

<p>I have claimed as a third party on a vehicle accident that happened in March, the said insurance company did not even make contact with me regarding the claim and what was required to process the claim until I continually struggled to get ahold of them. When I finally managed to get hold of them the person in charge of my claim is now unavailable. I sent through all the documents they requested and they promised to have the matter settled by 23/06/2017 which is three months after the accident. on the day they were supposed to settle the claim they send me an email saying they can't find the documents I sent to them. After resending these documents I receive a massage telling me that they will respond to me in 48 hours. These are delay tactics not to settle the claim. Three months after the accident I as the third party claim no: ********** 40 am still stranded with regards to the damages sustained during the said accident</p>