third party claim disgusting offer

I would like to share my horrible experience with santam .. So on 19th of October 2019 , i was driving to seapoint from Capetown, after passing green point traffic department, just realized been hit by a mazda2 that came out of its lane forced me to serve to a perviment, stopped car and get out of car, and other driver ( probably 19years old) came out of his madza2, start apologizing for what he did. and promise to fix the damages my car sustain on that day. ok that pass , now this driver promise me to take care of the damages through his insurance company.

later that week , his dad contacted , adviced me to get three quotations and other documents to submit to their insurance because his has login a third party claim with his broker ( santam).claim number:***. To honest here, this guy who caused the accident , he has been great person through the process , and they never change the story, and this guy's dad also has been pushing his broker to fix my car as soon as possible, i guess they are few people who does that, but hey i respect this guys.

Now, the most annoying disgusting happening now is, settlement letter from DPC legal team of santam. pamela Ramela send email that includes the final settlement to the claim on 20 of December 2019 and she send it again last week offering me 4k. from cheapest qoutation of 30k , they are offering me 4k to damages!. who does that? thats really disgusting.. my car has been standing since that day, four months now, its in undrivable condition. all am asking , is just to fix my car.. thats all.. now miss Pamela Ramela send me another email after i rejected their offfer , advising me to take full legal action against their client or claim from my own insurance company since they are not going to pay or fix my car.. really? i pay my insurance premiums for my own negligence oneday. cant pay excess fees for someone negligence.

Alright! the truth is , santam is pathetic and am taking legal action against your client. also you might think you are outsmarting alot of people but i promise you, you are putting your own clients who pay their premiums every month at risk.. trust me, millions of South Africas visit hellopeter every minute everyday, am not the first to complain about your disgusting third party service , No, alot.. so definitely, when your client involved on collision with other people out there, they might have different approach because no one wanna go through this pathetic experience with your company, cars are expensive. its insane.. disgusting.. my lawyers are already on the case.. and y'all Santam clients becareful with this broker.