KE
Kefentse E
1 reviews | Active since Jun 2023
31 Aug 2023, 12:34
Third Party ***
I submitted a for third party accident claim in July 2023.
The consultant does not communicate with me unless i do followups. The consultant (Tlhalefo Kenosi)said my claimed is with the accessors and i will receive feedback within 10 working days. i did not get any response so i send an email on the 28/08/23 to the accessor Maurisha Pikaan her reponse was that they are still busy with their merit investigation, i asked her to give me at least a time frame she never responded back.
They just don't give an update on claim unless i do a followup.
Im am dissapointed.
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
31 Aug 2023, 12:36Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply31 Aug 2023, 12:36
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
KE
Kefentse E's updateReviewer Update
04 Sept 2023, 11:12Good day
I have still not received response from santam yet, since they promised to contact me shortly on the 31/08/2023. i am disappointed in their service.
I have still not received response from santam yet, since they promised to contact me shortly on the 31/08/2023. i am disappointed in their service.
KE
Kefentse E's update04 Sept 2023, 11:12
Reviewer Update
Good day
I have still not received response from santam yet, since they promised to contact me shortly on the 31/08/2023. i am disappointed in their service.
I have still not received response from santam yet, since they promised to contact me shortly on the 31/08/2023. i am disappointed in their service.
Santam's replyOfficial
04 Sept 2023, 12:32Good afternoon,
Your review and follow up mention is noted.
We have been in consultation with the legal department who is attending to your matter.
Kindly note Third party claims does take longer than usual as there are no contractual obligation between Santam and you as third party so the matter is being dealt with within the legal principles of delict.
Maurisha has communicated with you on Tuesday 29/08 and they are still bust with their merit investigation and need to conclude this before they can be in a position to finalise the claim.
Once they have completed the merit investigation they will revert back to you with feedback.
Thank you and kind regards
Client care
Your review and follow up mention is noted.
We have been in consultation with the legal department who is attending to your matter.
Kindly note Third party claims does take longer than usual as there are no contractual obligation between Santam and you as third party so the matter is being dealt with within the legal principles of delict.
Maurisha has communicated with you on Tuesday 29/08 and they are still bust with their merit investigation and need to conclude this before they can be in a position to finalise the claim.
Once they have completed the merit investigation they will revert back to you with feedback.
Thank you and kind regards
Client care
Best regards,
Santam's reply04 Sept 2023, 12:32
Official
Good afternoon,
Your review and follow up mention is noted.
We have been in consultation with the legal department who is attending to your matter.
Kindly note Third party claims does take longer than usual as there are no contractual obligation between Santam and you as third party so the matter is being dealt with within the legal principles of delict.
Maurisha has communicated with you on Tuesday 29/08 and they are still bust with their merit investigation and need to conclude this before they can be in a position to finalise the claim.
Once they have completed the merit investigation they will revert back to you with feedback.
Thank you and kind regards
Client care
Your review and follow up mention is noted.
We have been in consultation with the legal department who is attending to your matter.
Kindly note Third party claims does take longer than usual as there are no contractual obligation between Santam and you as third party so the matter is being dealt with within the legal principles of delict.
Maurisha has communicated with you on Tuesday 29/08 and they are still bust with their merit investigation and need to conclude this before they can be in a position to finalise the claim.
Once they have completed the merit investigation they will revert back to you with feedback.
Thank you and kind regards
Client care
Best regards,
KE
Kefentse E's updateReviewer Update
04 Sept 2023, 13:42Good day
Maurisha communicated on the 29/08/2023 only when i asked her how far the process is, but did not respond to my mail of the 30/08/2023.
Thank you for your response
Maurisha communicated on the 29/08/2023 only when i asked her how far the process is, but did not respond to my mail of the 30/08/2023.
Thank you for your response
KE
Kefentse E's update04 Sept 2023, 13:42
Reviewer Update
Good day
Maurisha communicated on the 29/08/2023 only when i asked her how far the process is, but did not respond to my mail of the 30/08/2023.
Thank you for your response
Maurisha communicated on the 29/08/2023 only when i asked her how far the process is, but did not respond to my mail of the 30/08/2023.
Thank you for your response
Santam's replyOfficial
04 Sept 2023, 14:33Duly noted thank you
Best regards,
Santam's reply04 Sept 2023, 14:33
Official
Duly noted thank you
Best regards,