Third party claim

I’m extremely disappointed with how my third-party claim has been handled by Santam. Last year, a Santam-insured client reversed into my parked car and accepted full responsibility. He logged a claim with his insurer, and I promptly received claim numbers and instructions to obtain quotations from panel beaters. I submitted all required quotes within a week, expecting the process to move forward smoothly. Instead, communication came to a complete standstill. My calls were ignored, and follow-up emails went unanswered for weeks at a time. After persistent chasing, I was eventually told that an assessor would contact the panel beaters—but neither I nor the repairers ever heard anything further. It has now been five months of delays, silence, and lack of accountability. As a third party who followed every instruction given, this level of service is unacceptable. I expected a far more professional and responsive process. I hope this review encourages Santam to improve their communication and claims handling, because no one should have to struggle this much to resolve a straightforward, non-fault claim