Third Party Claim *** taking long to payout

My husband has been involved in an accident in September 2017, the insured jumped the red robot, My husband made contact with the insurance company and was referred to a lady called Retha, then Retha went on leave and Daleen Prinsloo advised that they cannot entertain a third party. Eventually Retha got back from leave in January, i emailed her again and the advised that they are awaiting a sketch and description from the insured else "we cannot proceed with the recovery action" as the matter might turn into a liability claim depending on what evidence the third party presents. Firstly the insured didn't have a licence at the time of the accident, secondly he didn't have a temporary licence on him either, thirdly on the RA report the insured was ticked off for injury as severe - due to his back injury - which was caused from a previous accident, not the one caused in September. The insured was compensated for his vehicle in October and again in November 2017 due to his vehicle being written off - please not the only damage that was done to the insured vehicle was that his airbag popped. However i sent all the pictures of my husbands vehicle which was severely damaged in this accident and has also been written off to the Manager Retha Botha . THIS WAS OUR ONLY MEANS OF TRANSPORT. I have sent Retha Botha and email stating that the insured advised my husband to take them further, and i promise, if you people don't get back to us regarding this with a settling amount and the money is not paid out, WE WILL BE TAKING THIS MATTER FURTHER. We will not let you people get away with this... We work hard for what we have for you people to do what you want just because your client is insured... ITS YOUR CLIENT FAULT. YOUR SERVICES IS PATHETIC!!!!! 5 MONTHS and STILL NOTHING HAS BEEN SOLVED!!!!