Think twice: Santam WILL let YOU down!

<p>I took up Santam vehicle insurance via AON in 2012. I never had an claims until in May this year. I logged a claim at the end of May which hasn't been resolved until now. The consultant handling the case is not really helpful as she doesn't even bother answering my emails. I have sent over 7 emails trying to get information on progress of the claim. All I want to know is what is happening.</p> <p> </p> <p>I am very disappointed at this from a 'reputable' provider such as Santam. It really goes against all that I learnt about customer service. Even if this does eventually get resolved, I will NEVER take up any products from Santam. I would advise anyone who is thinking of using their services to twice about it.</p>