JH
Jan H

1 reviews | Active since Aug 2014

16 Jan 2019, 10:59

Think carefully before choosing Santam

I had commercial insurance on my vehicle at Santam. I was involved in 2 accidents in one year. One of the accidents was my fault I drove into the back of a other vehicle. The other accident I had was about 7 months after the first one when 2 vehicles were racing and skipped a robot and drive into my car. I am now being punished for this as Santam cancelled my insurance. So after more than a year I got hold of the right person he told me how to start the proses for the reinstatement of my insurance. Santam came back and said it has been more than 6 months they cannot reinstate my policy. I told them I have been leaving messages for over a year for Zonia Janse Van Rensburg to contact me. They have now come back and said that because of my claim history they cannot reinstate my insurance. After I had the accident I wanted to cancel my insurance because I did not have a vehicle that needed insurance so I contacted them. Santam advised me that I should not cancel the policy because of the claims. They said I will have a high premium at a other insurance company because I should declare the accidents. About a month later I bought a new vehicle and Santam insured the vehicle. Then 2 months later Santam cancel my insurance because of the claim history. Now I am struggling to get insurance because of the cancelation of the insurance. From my side I see Santam as bad advisors because if I cancelled the insurance when I wanted to I would have received a cancellation form and I would still be able to get insurance at other companies. My understanding from Santam is take our insurance leave the car in a garage because if you drive the vehicle and get involved in a accident even if this was not a mistake made by you Santam will ruin your name and you will struggle the rest of your live to get insurance again. Please think carefully before choosing Santam as your insurer.

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Replies (2)
Santam
Santam's reply16 Jan 2019, 13:49
Official
Good day

Thank you for your response.

Please be advised that we are in the process of investigating your concerns.

We will be in contact with you shortly.

Thank you and kind regards

Kurt Koopman
JH
Jan H's update19 Feb 2019, 15:06
Reviewer Update
This is how Santam works.Its been a month and 3 days since they have rep**** but I haven't heard anything from Kurt Koopman or any other person working at Santam.This is the service you get then if you read my complaint you will understand why I have struggled to get someone to phone me back.