They will reject your claim and not even care what happens to your assets at their storage facilities and don’t even care what their service providers do to clients assets

I had an accident claim which was declined and had my car collected from storage (Gobid Pretoria North) after paying all fees related to realising my car, to my surprise the car was now missing more parts than when it was collected from the accident scene, mainly my front bumper was not submitted with the car when it went for assessment even when the tow company ticked on their checklist that they took it from scene, I then made a claim with Santam to say as I am collecting my vehicle from storage I see more parts are missing from it I.e the front bumper, rear VW badge, the petrol tank was pierced to draw petrol and re-sealed with a plastic and *****, Santam rep**** to my claim of missing items that the towing company claim they left my bumper at the scene, I took it upon myself and drove to the towing company yard to meet the owner and he called his employees who then agreed that they took my bumper from scene and are willing to replace it, I then submitted the recording of the conversation to Santam who then later overturned the whole scenario saying their service provider (Towing company) tried to contact me with no proof of such claims, they to date not in a position to accept the claim for actions of their service provider, they expect me to liaise with their service provider for compensation of my bumper as if I have a contractual obligations with their service provider and not them as for other missing parts they giving wrong responses and reasons maybe hoping I will give up on the claim, I proved them otherwise with the bumper but they still say they not gonna hold their service provider accountable even after he **** to them that he left it on scene then later changed to say they took it, my claim with Prime insurance and Santam has been messy from the get go from the initial claim which they rejected claim saying I was driving 120 on a road with speed limit of 80 then later when I disputed the claim they then changed to say I was driving 120 on a road with speed limit of 100, be careful who you insure with