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irene B
1 reviews | Active since Dec 2016
22 Aug 2023, 08:19
They refuse to cancel my policy
I canceled my auto insurance policy with Santam. Effective 24 Aug2023.
Yet they refuse to cancel it and just ignore my request.
Instead sending me a renewal contract!
Are you insane?
You are useless.
CANCEL MY INSURANCE POLICY!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
22 Aug 2023, 08:21Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply22 Aug 2023, 08:21
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
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irene B's updateReviewer Update
22 Aug 2023, 10:30I did not say call me!!!
I instructed you to cancel it!!!!
I instructed you to cancel it!!!!
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irene B's update22 Aug 2023, 10:30
Reviewer Update
I did not say call me!!!
I instructed you to cancel it!!!!
I instructed you to cancel it!!!!
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irene B's updateReviewer Update
22 Aug 2023, 10:32You haven’t done anything to cancel it.
Do you force us to go to the Ombudsman??
It’s my policy, my money, my request.
CANCEL IT.
SEND THE PROOF VIA EMAIL.
Do you force us to go to the Ombudsman??
It’s my policy, my money, my request.
CANCEL IT.
SEND THE PROOF VIA EMAIL.
iB
irene B's update22 Aug 2023, 10:32
Reviewer Update
You haven’t done anything to cancel it.
Do you force us to go to the Ombudsman??
It’s my policy, my money, my request.
CANCEL IT.
SEND THE PROOF VIA EMAIL.
Do you force us to go to the Ombudsman??
It’s my policy, my money, my request.
CANCEL IT.
SEND THE PROOF VIA EMAIL.
Santam's replyOfficial
22 Aug 2023, 10:36Good day,
We have requested this from our Santam Direct Department and await confirmation.
We really do apologise for this.
Kind regards
Client care
We have requested this from our Santam Direct Department and await confirmation.
We really do apologise for this.
Kind regards
Client care
Santam's reply22 Aug 2023, 10:36
Official
Good day,
We have requested this from our Santam Direct Department and await confirmation.
We really do apologise for this.
Kind regards
Client care
We have requested this from our Santam Direct Department and await confirmation.
We really do apologise for this.
Kind regards
Client care
Santam's replyOfficial
22 Aug 2023, 14:20Good afternoon Irene,
We received confirmation that your policy had been cancelled and the cancellation letter was emailed to you as well.
We really do apologise for the frustration caused herein.
The standard process to be followed by our underwriters once they receive a cancellation request is to telephonically make contact with the client to assist.
Unfortunately they could not get hold of you but the agent erred and should not have sent you the renewal contract - this was incorrect and will be addressed internally.
Once again apologies.
Thank you and kind regards
Client regards
We received confirmation that your policy had been cancelled and the cancellation letter was emailed to you as well.
We really do apologise for the frustration caused herein.
The standard process to be followed by our underwriters once they receive a cancellation request is to telephonically make contact with the client to assist.
Unfortunately they could not get hold of you but the agent erred and should not have sent you the renewal contract - this was incorrect and will be addressed internally.
Once again apologies.
Thank you and kind regards
Client regards
Santam's reply22 Aug 2023, 14:20
Official
Good afternoon Irene,
We received confirmation that your policy had been cancelled and the cancellation letter was emailed to you as well.
We really do apologise for the frustration caused herein.
The standard process to be followed by our underwriters once they receive a cancellation request is to telephonically make contact with the client to assist.
Unfortunately they could not get hold of you but the agent erred and should not have sent you the renewal contract - this was incorrect and will be addressed internally.
Once again apologies.
Thank you and kind regards
Client regards
We received confirmation that your policy had been cancelled and the cancellation letter was emailed to you as well.
We really do apologise for the frustration caused herein.
The standard process to be followed by our underwriters once they receive a cancellation request is to telephonically make contact with the client to assist.
Unfortunately they could not get hold of you but the agent erred and should not have sent you the renewal contract - this was incorrect and will be addressed internally.
Once again apologies.
Thank you and kind regards
Client regards