CP
Charlton P
1 reviews | Active since Aug 2016
01 Mar 2021, 15:01
They love receiving premiums, just don't claim.
I have had a long very good relationship with Santam or so I though. I pay my premiums religiously every month. I was in an accident last year which was not my fault. Sanatam even initiated a collection process from the guilty party to recover the funds My first claim in 7 years. I did accidentally dropped my cellphone and claimed for it. All of a sudden come January this year they steeply inflate my excess on all items. Despite this I kept adding extra items to my policy and now all of a sudden they even want more money for a monthly premium.
Well goodbye yo vultures. You want premiums but treat me like a ******** when I have to claim due to no fault of my own???
Im out of here.
Helpful (0)
Replies (2)0
Replies (2)Santam's replyOfficial
01 Mar 2021, 16:00Good day
Thank you for your post.
Please be advised that we are in the process of investigating your complaint.
We will advise you on the outcome shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Please be advised that we are in the process of investigating your complaint.
We will advise you on the outcome shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply01 Mar 2021, 16:00
Official
Good day
Thank you for your post.
Please be advised that we are in the process of investigating your complaint.
We will advise you on the outcome shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Please be advised that we are in the process of investigating your complaint.
We will advise you on the outcome shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
CP
Charlton P's updateReviewer Update
04 Mar 2021, 12:29And as expected...... Not a single effort was made to turn this around. No one even bothered to pick up the phone to call me.
CP
Charlton P's update04 Mar 2021, 12:29
Reviewer Update
And as expected...... Not a single effort was made to turn this around. No one even bothered to pick up the phone to call me.
