The worst service delivery from santam insurance

I had my bakkie broken into where my driver's side door was damaged and the locks broken and passenger side window broken my radio and amplifier aswell as my glove compartment lid broken I then reported to saps where i was issued with a case number I reported the incident to santam insurance company they sent me for an assessment at their pannel shop little did I know that they would also send me the assessor from hell he came to my house accused me of in his words this door doesn't look like it happened when they broke into my bakkie and also added that why would they break my clove compartment lid then I found out according to santam that my radio was not specified when I took out my insurance i found this unbelievable I then requested the recording but to no avail that's the first thing ********* go for they left me with no assistance the assessor treated me like a ******** when he came to my house I was trying to explain to him i was on my way to the ATM but when I got there I realized I didn't have my ATM card with me but he gave me no hearing rather told me he would launch a full scale investigation like he's above the law well my claim was rejected and I still don't know why I'm paying santam when they treat their customers like garbage I will never recommend this insurance company to any one *** service