The worst insurance experience ever... Santam no way are they the best short-term insurance company.. That is a FACT

<p>To whom this may concern...</p> <p>Santam does simply not care about clients only about the money that they pay monthly. I have put in a claim for ****** jewellry on the 15 of October 2016. Since then I have been constantly been complaining to Santam calling them personally because they do simply not inform you of anything regarding your claim you literally have to smell how far the claim is. The staff is totally imcompetent and cannot handle queries. One specific consultant Imtiyaaz George has completely no respect for clients he dropped the call after I said the service is complete bull**** and I will take this further believe me. Santam still cannot confirm when my claim will be paid and this is the first time I have ever claimed for something in my life and what an experience Santam has delivered. I am totally dissatisfied with the service and will be canceling it as soon as they handle my claim because when i signed up there werent so many questions as why I want to insure my assets and when they want to take my money. Im sure if I had to miss a payment Santam would be calling everyday to ask when i will pay a missed premium but as soon as the the role changes Santams dodges there clients. Clients have to basically do there own claims. There external company Censeo are a complete unfriendly service and make as if they dont work for Santam so clients frustrations means nothing to them. They do everything in there own time and dont respond to emails dont respond to clients at all. Do you guys even know what TCF is. Treat a client fairly at all times they supply your business they pay your salary. Im not just expressing anger I have never been so upset with any Service provider ever before simply because of lack of caring, no TCF, disrespect towards clients and are simply only looking out for there best interest. I chose Santam because according to word of mouth and Sanlam where i was an employee before, Santam are the best which a complete lie. I cannot continue further with an Insurer i cannot trust and have no Faith in. Its pathetic that I have type this long complaint because of a bad service but yet they brag that have a 99% claims pay rate but they dont mention your claim can take years before they even listen to you. I have the personal number and email of Keeno Johnson the Operations manager by Tygervalley which i will be making Contact with after this. I expect to hear from Santam as soon as possible something which i know they cant deliver on but I will take this further than this and I want my claim paid out immediately not a continous story as to why it hasnt been paid yet. This is totally unacceptable to treat paying clients the way Santam does. My siblings are journalists for KFM and Heart Radio. I will name and shame Santam and will do a full interview of this bad service because I know how bad pubilicty hurts a business which is what you guys totally deserve. I will continue to make Santam lose business as I mentioned i worked there and no many people who are insured with them and i will effortlessly bad mouth Santam on daily basis to who ever I come across because you guys cannot get away with this bad treatment of a client. I want this to be sorted immediately and someone call me immediately as to there is no reason for this to continue. </p>