The worst Insurance company for Third Party claim

My car was in an accident with someone who happened to be using an Insurance broker ( Echelon Private Client Solutions (Pty) Ltd) and for a month now people from Echelon have not been able to receive Third Party Claim Number from SANTAM. <br> <br> People from Santam keeps requesting the claim form from Echelon over and over again and Echelon people keeps sending it to them with no avail. I have tried calling Santam and they said that Echelon is the one that should contact them not me as my claim is not yet registered in their system.<br> <br> This has become a nightmare. All i get is a copied email from both parties requesting Third Party claim form from one another. <br> <br> If it takes all this back and forth for only a claim Number, only the devil will know how long it will take for my car to be fix.