NV
Nick V
1 reviews | Active since Jan 2014
25 Aug 2020, 21:38
The worst customer experience of my life, by a long way..
They will never call, they will never read your email's. but they will send you cut-and-paste emails referencing your policy not having a clue what they are talking about and not caring to learn OUTsurance the 3rd party i have under control, both them and their driver are compliant in the accident and admitting liability. The problem is my insurance company Santam. They are so awful, I need insurance to protect me from them. How FNB / First Rand Group who hold 8 of my policies can endorse these guys to provide me with insurance is beyond me. FNB should be ashamed ! Santam can't insure.
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Replies (2)NV
Nick V's updateReviewer Update
26 Aug 2020, 11:37Hi Stephan
That is literally the most productive and informative response i've had since the accident occured. To receive a non-formualaic / non-cut and paste response legal disclaimer from Santam is progress, it actually tells me that Santam exists, as I've been asking the question for the last 2 weeks, who what or where is Santam.
Your legal dept should have the final repair costs, they just need to ask the bodyshop. The amount has been finalized. Remember the legal dept at OUTsurance are non-compete on the advise and follow up correspondence of their driver. Santam have stated in their latest 'correspondence' to me yesterday that they will update me every 3 months on my claim - which leads me to believe, there is going to be no real effort to reclaim my R6000 plus amount once received. I have twice been in this position before and there is zero impetus for the Insurance company to recover the clients excess which is ludicrous and unacceptable in my view.
But thank you and i mean that - your response is a huge step in the right direction to both my confidence and belief in my insurance company to resolve something which has already cost us an MRI, 6 trips to the chiropractor, 2 specialists and 2 sets of x-rays ; and all because someone smashed into my wife from behind whilst on her phone wearing slip slops..its just been hell and madness this.
Regards
That is literally the most productive and informative response i've had since the accident occured. To receive a non-formualaic / non-cut and paste response legal disclaimer from Santam is progress, it actually tells me that Santam exists, as I've been asking the question for the last 2 weeks, who what or where is Santam.
Your legal dept should have the final repair costs, they just need to ask the bodyshop. The amount has been finalized. Remember the legal dept at OUTsurance are non-compete on the advise and follow up correspondence of their driver. Santam have stated in their latest 'correspondence' to me yesterday that they will update me every 3 months on my claim - which leads me to believe, there is going to be no real effort to reclaim my R6000 plus amount once received. I have twice been in this position before and there is zero impetus for the Insurance company to recover the clients excess which is ludicrous and unacceptable in my view.
But thank you and i mean that - your response is a huge step in the right direction to both my confidence and belief in my insurance company to resolve something which has already cost us an MRI, 6 trips to the chiropractor, 2 specialists and 2 sets of x-rays ; and all because someone smashed into my wife from behind whilst on her phone wearing slip slops..its just been hell and madness this.
Regards
NV
Nick V's update26 Aug 2020, 11:37
Reviewer Update
Hi Stephan
That is literally the most productive and informative response i've had since the accident occured. To receive a non-formualaic / non-cut and paste response legal disclaimer from Santam is progress, it actually tells me that Santam exists, as I've been asking the question for the last 2 weeks, who what or where is Santam.
Your legal dept should have the final repair costs, they just need to ask the bodyshop. The amount has been finalized. Remember the legal dept at OUTsurance are non-compete on the advise and follow up correspondence of their driver. Santam have stated in their latest 'correspondence' to me yesterday that they will update me every 3 months on my claim - which leads me to believe, there is going to be no real effort to reclaim my R6000 plus amount once received. I have twice been in this position before and there is zero impetus for the Insurance company to recover the clients excess which is ludicrous and unacceptable in my view.
But thank you and i mean that - your response is a huge step in the right direction to both my confidence and belief in my insurance company to resolve something which has already cost us an MRI, 6 trips to the chiropractor, 2 specialists and 2 sets of x-rays ; and all because someone smashed into my wife from behind whilst on her phone wearing slip slops..its just been hell and madness this.
Regards
That is literally the most productive and informative response i've had since the accident occured. To receive a non-formualaic / non-cut and paste response legal disclaimer from Santam is progress, it actually tells me that Santam exists, as I've been asking the question for the last 2 weeks, who what or where is Santam.
Your legal dept should have the final repair costs, they just need to ask the bodyshop. The amount has been finalized. Remember the legal dept at OUTsurance are non-compete on the advise and follow up correspondence of their driver. Santam have stated in their latest 'correspondence' to me yesterday that they will update me every 3 months on my claim - which leads me to believe, there is going to be no real effort to reclaim my R6000 plus amount once received. I have twice been in this position before and there is zero impetus for the Insurance company to recover the clients excess which is ludicrous and unacceptable in my view.
But thank you and i mean that - your response is a huge step in the right direction to both my confidence and belief in my insurance company to resolve something which has already cost us an MRI, 6 trips to the chiropractor, 2 specialists and 2 sets of x-rays ; and all because someone smashed into my wife from behind whilst on her phone wearing slip slops..its just been hell and madness this.
Regards
NV
Nick V's updateReviewer Update
27 Aug 2020, 12:18Hi Stephan
I really appreciate your time and responses. It's because of you that we will have kept 3 vehicles insured by Santam. I'll go on record as having said as much.
Tshepho Maleka is the chap in legal at Outsurance who informed me that their client had contacted them and that it was uncontested. The 3rd Party is being extremely compliant and helpful as well. I need to know who to give her details to as well as the witness in order to fight my claim post return of vehicle and trying to get my excess back because your legal department / front house manager and claims consultants have been the worst client experience ever and its difficult for me to trust whats gone before as bringing about a resolution to my claim.
Thanks and Regards
Nick
I really appreciate your time and responses. It's because of you that we will have kept 3 vehicles insured by Santam. I'll go on record as having said as much.
Tshepho Maleka is the chap in legal at Outsurance who informed me that their client had contacted them and that it was uncontested. The 3rd Party is being extremely compliant and helpful as well. I need to know who to give her details to as well as the witness in order to fight my claim post return of vehicle and trying to get my excess back because your legal department / front house manager and claims consultants have been the worst client experience ever and its difficult for me to trust whats gone before as bringing about a resolution to my claim.
Thanks and Regards
Nick
NV
Nick V's update27 Aug 2020, 12:18
Reviewer Update
Hi Stephan
I really appreciate your time and responses. It's because of you that we will have kept 3 vehicles insured by Santam. I'll go on record as having said as much.
Tshepho Maleka is the chap in legal at Outsurance who informed me that their client had contacted them and that it was uncontested. The 3rd Party is being extremely compliant and helpful as well. I need to know who to give her details to as well as the witness in order to fight my claim post return of vehicle and trying to get my excess back because your legal department / front house manager and claims consultants have been the worst client experience ever and its difficult for me to trust whats gone before as bringing about a resolution to my claim.
Thanks and Regards
Nick
I really appreciate your time and responses. It's because of you that we will have kept 3 vehicles insured by Santam. I'll go on record as having said as much.
Tshepho Maleka is the chap in legal at Outsurance who informed me that their client had contacted them and that it was uncontested. The 3rd Party is being extremely compliant and helpful as well. I need to know who to give her details to as well as the witness in order to fight my claim post return of vehicle and trying to get my excess back because your legal department / front house manager and claims consultants have been the worst client experience ever and its difficult for me to trust whats gone before as bringing about a resolution to my claim.
Thanks and Regards
Nick