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rafique G

1 reviews | Active since May 2014

20 Feb 2023, 15:41

The best in the business

wow wow just wow. What a smooth and enjoyable experience. Only 3 months with Santam. My drains at my home were all blocked and after being informed by plumber that insurance will not cover as it is a maintenance issue. I emailed my broker Ralton Jongbloed and explained the situation. In 5 minutes he was on the call with myself and the claims department. He advised Erica will take care of me and then dropped off. Erica sorted out the contractor and within 2 hours my drains were unblocked and I am not able to surprise my wife with a clean kitchen. Thank you for an amazing service. I am grateful that Kurt Koopman encouraged me to join Santam family. I am honestly shocked at the service as I am so use to the ****py service we get from call centers. I will def recommend you guys to everyone I know.

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Replies (1)
Santam
Santam's reply21 Feb 2023, 07:12
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.