Terrible service when you claim

<p>Me and my wife has been in a terrible gas exlosion leaving both of us badly burned and my wife still in icu fighting for her life. </p> <p> </p> <p>We have been struggling to claim from santam for 2 and half months still leaving us without any answers.</p> <p> </p> <p>We have been kept in the dark and as soon as we make a big fuss they will just request another document and leave us waiting again for final decision just until the next time we make a fuss.</p> <p> </p> <p>This has been leaving us in a very difficult situation as we had to start occur costs because of the claim taking so long without any reimbur*****t even after proof of payments has been sent to them.</p> <p> </p> <p>This has even put more stress on our family and even put us in a very difficult financial situation as we had to occur costs for Motor vehicle keys, replacement of id, drivers, cellphones, clothes, ect that was things we urgently needed. </p> <p> </p> <p>We are very disappointed in the service we have received even through such a dramatic situation when claiming from Santam.</p> <p> </p> <p>We will not encourage anyone to insure with santam although we have been with them for years befo00 since 2011.</p> <p> </p> <p>My policy no EVO245576 vorige polis no ********** 9*001</p>