Terrible service from assessor

What absolutely terrible service from the assessor. I submitted a claim for wind damage at the end of March. By the 6th July the damage was assessed and then the problems started. Firstly I was told it would cost R6005 to replace a 10.5 sq meter roof. I queried this asking if its material and labour. Was then told that was the quote but the contractor would not be able to do the work for the price quoted. Santam appointed contractor said I had an IBR roof. I queried that. Then it was a month of back and forth where the assessor didnt even know what my claim number was, asking the Santam appointed assessor for infrmation on work that was not even at my address. I eventually got fedup and got my own quote on the 13th July. Still no resolution. I eventually demanded a response on the 4th August and was told the contractor had put in the incorrect quote and that it would now be R9800 to replace the roof. I insisted that my quote be utilised as I was at least certain it was for the correct address, and after some very harsh words the claim was settled on the 4th August. I thought that as the end. But NO!!!!. It is now the 13th August and I have yet to receive the payment from Santam. I called on the 10th August to query and was told the manager would call me back. Still waiting. I called on the 12th August and was told the payment was authorised and I would have payment in my account this morning. That of course did not happen. So I called this morning again and was told a manager would call me back. So because of the pathetic service of Fatiema Ariefdien, I will now be looking for a different insurance company. I will pay the contractor I employed to fix the damage and hope that one day I will get my money from Santam.