TERRIBLE SERVICE AND LYING TO YOU, AS THE CUSTOMER

<p>I lodged a claim, a motor theft, with Legacy insurance which is an underwriting company for Santam. When payment was made to the bank they did not use ABSA's account number as the reference # which is the norm with insurance companies. Which resulted in ABSA not picking up the money and the settlement letter not being valid anymore. After I don't know how many complaints and mails of indicating the problem they just say that they did confirm with ABSA that the money was paid and that they will allocated it. Payment was made to the bank, according the Legacy on the 22/05/2017. ABSA has confirmed on several occasions to me that the money was not paid and therefore they would take another premium from my account. I have informed Legacy and my broker of the situation but they do not even bother responding or returning phone calls. Due to Legacy's incompetence, they have short paid ABSA due to the time it took, and they have collected a premium from my account. Is this really an Administration house Santam wants to use to promote their Brand?</p> <p> </p>