Terrible service and delay in response

<p>We moved house last week and my husband sent them the document as requested where we provide our new address etc. That was last week Thursday TODAY they come back and say they can’t insure us because of insufficient security at our new complex which is RIDICULOUS because we have BETTER security now than with the previous place. We are going on holiday tomorrow and NOW then say they can't ensure us???? Our premiums paid for 4 years was good enough and we never claimed and this is how they treat us? SORT IT OUT!!!!</p> <p> </p>