LvdW
Lizette van der Walt
1 reviews | Active since Jan 2018
14 Feb 2024, 13:25
TERRIBLE SERVICE AFTER ACCIDENT
My daughter experienced a minor accident precisely three weeks ago. Despite the daily follow-ups by our broker regarding the claim, we've encountered consistently poor service from Santam. Unfortunately, up until now, Santam has not approved the claim, and we've been enduring a three-week wait for the approval, which is utterly frustrating. This marks the first time, in our over 20-year association with Santam, that we've faced such difficulties in processing a claim. To add to the frustration, we were informed that the person responsible for approving the claim has resigned, and this excuse seems quite unacceptable.
Helpful (0)
Replies (9)0
Replies (9)
Santam's replyOfficial
14 Feb 2024, 13:31Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply14 Feb 2024, 13:31
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
LvdW
Lizette van der Walt's updateReviewer Update
15 Feb 2024, 14:08It is more than 24 hours later and no one has been in contact.
LvdW
Lizette van der Walt's update15 Feb 2024, 14:08
Reviewer Update
It is more than 24 hours later and no one has been in contact.
LvdW
Lizette van der Walt's updateReviewer Update
15 Feb 2024, 14:23We are on our 3rd week of your turnaround time. This is ridiculous!!
LvdW
Lizette van der Walt's update15 Feb 2024, 14:23
Reviewer Update
We are on our 3rd week of your turnaround time. This is ridiculous!!
Santam's replyOfficial
15 Feb 2024, 14:29This matter was only raised with our office yesterday.
Kind regards
Client care
Kind regards
Client care
Santam's reply15 Feb 2024, 14:29
Official
This matter was only raised with our office yesterday.
Kind regards
Client care
Kind regards
Client care
LvdW
Lizette van der Walt's updateReviewer Update
19 Feb 2024, 15:39Hello Santam,
The silence from your side is deafening. We are going for 4 weeks now.
The silence from your side is deafening. We are going for 4 weeks now.
LvdW
Lizette van der Walt's update19 Feb 2024, 15:39
Reviewer Update
Hello Santam,
The silence from your side is deafening. We are going for 4 weeks now.
The silence from your side is deafening. We are going for 4 weeks now.
Santam's replyOfficial
19 Feb 2024, 15:50Good day,
Our claims management team had been in contact with your broker herein.
We have requested they also make urgent contact with you to discuss and update on the status an way forward.
We really do apologise for the frustration and delays herein.
Regards
Client care
Our claims management team had been in contact with your broker herein.
We have requested they also make urgent contact with you to discuss and update on the status an way forward.
We really do apologise for the frustration and delays herein.
Regards
Client care
Santam's reply19 Feb 2024, 15:50
Official
Good day,
Our claims management team had been in contact with your broker herein.
We have requested they also make urgent contact with you to discuss and update on the status an way forward.
We really do apologise for the frustration and delays herein.
Regards
Client care
Our claims management team had been in contact with your broker herein.
We have requested they also make urgent contact with you to discuss and update on the status an way forward.
We really do apologise for the frustration and delays herein.
Regards
Client care
LvdW
Lizette van der Walt's updateReviewer Update
19 Feb 2024, 15:59According to my broker, the car will probably still not go to the panel beaters this week. This is totally unacceptable. Next week will be 5 weeks. Since when do you wait 5 weeks before taking your car for repairs?
LvdW
Lizette van der Walt's update19 Feb 2024, 15:59
Reviewer Update
According to my broker, the car will probably still not go to the panel beaters this week. This is totally unacceptable. Next week will be 5 weeks. Since when do you wait 5 weeks before taking your car for repairs?
Santam's replyOfficial
19 Feb 2024, 16:07Good day,
We have requested claims management to make contact with you to discuss?
The validation process took loner than anticipated as our merit investigator had to engage Underwriting in respect of certain things they needed clarity on before the validation could be completed and signed off.
Regards
Client care
We have requested claims management to make contact with you to discuss?
The validation process took loner than anticipated as our merit investigator had to engage Underwriting in respect of certain things they needed clarity on before the validation could be completed and signed off.
Regards
Client care
Santam's reply19 Feb 2024, 16:07
Official
Good day,
We have requested claims management to make contact with you to discuss?
The validation process took loner than anticipated as our merit investigator had to engage Underwriting in respect of certain things they needed clarity on before the validation could be completed and signed off.
Regards
Client care
We have requested claims management to make contact with you to discuss?
The validation process took loner than anticipated as our merit investigator had to engage Underwriting in respect of certain things they needed clarity on before the validation could be completed and signed off.
Regards
Client care
LvdW
Lizette van der Walt's updateReviewer Update
01 Mar 2024, 09:47This has become absurdly frustrating. It's been six weeks, and we're still without a car. Despite the vehicle being declared a write-off and already collected, we haven't received a settlement figure. I'm shocked by the incredibly poor service from Santam. I would strongly discourage anyone from choosing Santam. A glance at social media and the comments on your posts reveals that I'm not the only dissatisfied customer experiencing prolonged delays with claims. In contrast, our business insurance with Hollard has never subjected us to such extended waiting times for a claim payout.
LvdW
Lizette van der Walt's update01 Mar 2024, 09:47
Reviewer Update
This has become absurdly frustrating. It's been six weeks, and we're still without a car. Despite the vehicle being declared a write-off and already collected, we haven't received a settlement figure. I'm shocked by the incredibly poor service from Santam. I would strongly discourage anyone from choosing Santam. A glance at social media and the comments on your posts reveals that I'm not the only dissatisfied customer experiencing prolonged delays with claims. In contrast, our business insurance with Hollard has never subjected us to such extended waiting times for a claim payout.