LM
Lerato M
1 reviews | Active since Jul 2019
26 Feb 2021, 16:31
Terrible service
My experience at santam has been very appaling, I’m very upset. I spoke to a consultant on Tuesday regarding cancelling my insurance and also try to find out why my premiums increased without anyone informing me even today I’m still waiting for feedback. Called their call centre twice and I haven’t heard anything it’s almost close of business.
Helpful (0)
Replies (7)0
Replies (7)
Santam's replyOfficial
01 Mar 2021, 09:16Good day Lerato,
Thank you for your review.
We are really sorry to hear that.
We will investigate immediately and request urgent contact with you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are really sorry to hear that.
We will investigate immediately and request urgent contact with you.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply01 Mar 2021, 09:16
Official
Good day Lerato,
Thank you for your review.
We are really sorry to hear that.
We will investigate immediately and request urgent contact with you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your review.
We are really sorry to hear that.
We will investigate immediately and request urgent contact with you.
Kind regards
Stephan Olivier
Client care media manager
LM
Lerato M's updateReviewer Update
04 Mar 2021, 07:19I still have not received any help or call back from anyone at Santam ????
LM
Lerato M's update04 Mar 2021, 07:19
Reviewer Update
I still have not received any help or call back from anyone at Santam ????
Santam's replyOfficial
04 Mar 2021, 07:51Good day,
We have requested urgent contact this morning with you to discuss.
Kind regards
Stephan Olivier
Client care media manager
We have requested urgent contact this morning with you to discuss.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply04 Mar 2021, 07:51
Official
Good day,
We have requested urgent contact this morning with you to discuss.
Kind regards
Stephan Olivier
Client care media manager
We have requested urgent contact this morning with you to discuss.
Kind regards
Stephan Olivier
Client care media manager
LM
Lerato M's updateReviewer Update
05 Mar 2021, 14:30Hi Stephen, You said a consultant will call me it’s been a week now and I still have not received any feedback. I want my insurance cancelled.You guys keep on sending emails and no call. You cannot change my premiums without informing and come back with a refund. I want the insurance for aygo to be cancelled from date of inception. If you can’t do that I will reverse both my debit orders and cancel insurance for cars.
LM
Lerato M's update05 Mar 2021, 14:30
Reviewer Update
Hi Stephen, You said a consultant will call me it’s been a week now and I still have not received any feedback. I want my insurance cancelled.You guys keep on sending emails and no call. You cannot change my premiums without informing and come back with a refund. I want the insurance for aygo to be cancelled from date of inception. If you can’t do that I will reverse both my debit orders and cancel insurance for cars.
LM
Lerato M's updateReviewer Update
05 Mar 2021, 14:31I’m actually tired of wasting my airtime calling you back as if I’m receiving insurance for free. It’s my hard earned cash and I will not be bul**** by Santam.
LM
Lerato M's update05 Mar 2021, 14:31
Reviewer Update
I’m actually tired of wasting my airtime calling you back as if I’m receiving insurance for free. It’s my hard earned cash and I will not be bul**** by Santam.
LM
Lerato M's updateReviewer Update
05 Mar 2021, 14:32You send me a private reply after saying that a consultant will call me ???? I’m not happy with that feedback. And I’m giving you guys till close of business to get your act together. I’m tired!!!!
LM
Lerato M's update05 Mar 2021, 14:32
Reviewer Update
You send me a private reply after saying that a consultant will call me ???? I’m not happy with that feedback. And I’m giving you guys till close of business to get your act together. I’m tired!!!!
LM
Lerato M's updateReviewer Update
05 Mar 2021, 14:35I’m going to report this to the ombudsman, you cannot change my fees without informing, it’s **********. Had I not checked my bank statement I wouldn’t have known that my premiums is increased. How is a policy that’s not older than 6 months due for a renewal ?????
LM
Lerato M's update05 Mar 2021, 14:35
Reviewer Update
I’m going to report this to the ombudsman, you cannot change my fees without informing, it’s **********. Had I not checked my bank statement I wouldn’t have known that my premiums is increased. How is a policy that’s not older than 6 months due for a renewal ?????