Terrible service

Terrible experience after needing to replace a gas geyser 2.5 years old. Santam refused to consider this claim, or reconsider outcome after an appeal made by our broker and the installer/gas company. Word on the street is that it's apparently easier to replace a normal geyser, but thanks to Eskom that's not a reliable option any longer. We are left paying premiums AND new installation out of pocket. So disappointed. You have lost a client.