Terrible service

<p>We have been reporting this issue that happened with us being the third party for almost 3 month now and we are being pushed from pillar to post, we reported here before about an accident that happened in January, we got help and was told the insurance cannot pay us, three weeks later we are told that we should start the process again from an assessor , we were supposed to get feedback yesterday still nothing. We are really frustrated, can something be done. This isnt fair at all</p>