Terrible Service

A client of Santam recently knocked into the rear of my vehicle. During the claims process, not only had I to provide several documents, I also had to arrange for 3 quotes for the repair of my vehicle. Subsequently Santam made a settlement offer and I disputed this. Eventually accepted that the settlement was nowhere near close to the cheapest quote, I proceeded with taking the settlement amount as I was left with no other choice. My complaint is around the service received by Lerato Ramela. This process has taken nearly 2months without my vehicle repaired or the settlement paid. The communication from Santam was atrocious. I was constantly told and maybe still am, that the settlement will be paid in the next business day. I am now told that this will be paid on Monday. Another 3 days without a fix and without managing customers expectations. The inconvenience and frustration caused is so inconsiderate and this 2 month process was just me chasing up constantly. I am truly dissapointed in Santam. I expect them to be a reputable company but this is just dissapointing and not good business.