YN
YOLANDE N
1 reviews | Active since Aug 2009
02 Nov 2022, 16:42
TERRIBLE SERVICE
The complex I live in was insured with Santam years ago. Our current insurer now wants proof that we have been insured for a minimum of 10 years. Since it is a Sectional Title complex the trustee's changes yearly. So none of the current trustee's are mentioned on the policy and now Santam wont give us the information. So wake up Santam you should know that when insuring a sectional title complex the contact person never stays the same!!!
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Replies (4)
Santam's replyOfficial
02 Nov 2022, 17:03Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply02 Nov 2022, 17:03
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
03 Nov 2022, 07:20Good day Yolande,
We note the content of your review and do apologise for any inconvenience caused.
Please provide us with the policy number the complex was insured with through Santam so that we can assist please?
Thanking you in advance
Kind regards
Client care
We note the content of your review and do apologise for any inconvenience caused.
Please provide us with the policy number the complex was insured with through Santam so that we can assist please?
Thanking you in advance
Kind regards
Client care
Santam's reply03 Nov 2022, 07:20
Official
Good day Yolande,
We note the content of your review and do apologise for any inconvenience caused.
Please provide us with the policy number the complex was insured with through Santam so that we can assist please?
Thanking you in advance
Kind regards
Client care
We note the content of your review and do apologise for any inconvenience caused.
Please provide us with the policy number the complex was insured with through Santam so that we can assist please?
Thanking you in advance
Kind regards
Client care
YN
YOLANDE N's updateReviewer Update
03 Nov 2022, 11:18 Policy number is ***
YN
YOLANDE N's update03 Nov 2022, 11:18
Reviewer Update
Policy number is ***
Santam's replyOfficial
03 Nov 2022, 11:55Good day,
Thank you very much.
We will refer to UW and request their assistance.
Regards
Client care
Thank you very much.
We will refer to UW and request their assistance.
Regards
Client care
Santam's reply03 Nov 2022, 11:55
Official
Good day,
Thank you very much.
We will refer to UW and request their assistance.
Regards
Client care
Thank you very much.
We will refer to UW and request their assistance.
Regards
Client care