Terrible Service

I am writing to formally address a recent experience I had with one of your customer service representatives, which I found to be highly unprofessional and disappointing. I contacted and Sharon answered On 21st August Line: *** Time: 14:56 , I called to confirm the allocation of a particular claim. During the call, I requested that the representative spell out an email address to ensure accurate capture, as errors in this information could lead to significant issues. Despite my polite request, the representative responded rudely with, "how you saying it is how you spell it," and abruptly ended the call. This behaviour is not only unprofessional but also demonstrates a lack of basic telephonic etiquette. I expect a certain standard of service, including courtesy and clarity in communication. The representative’s response was dismissive and did not address my request in a helpful manner. I hope this matter will be reviewed, and appropriate actions will be taken to ensure that such incidents do not recur. I value effective and respectful communication, and I trust that your team will address this issue promptly.

i have the voice recording aswell of the call