TERRIBLE SANTAM CLIENT EXPERIENCE

I was incolved in a car accident on the 26th of September (2018). As per Santam's policy, my courtesy car expired on 26th October. However, my vehicle has NOT been repaired as yet, and the estimated completion of repair date is 16th NOVEMBER at the EARLIEST. Santam and it's employees REFUSED to consider extending my car hire DESPITE the fact that this is ENTIRELY out of my control and most certainly NOT my fault, and ENTIRELY POOR CUSTOMER SERVICE in the extreme. Santam would prefer to leave their clients stranded for reasons out of their control rather than putting the customer at the forefront of their offering and extend car hire in certain instances. I find this unacceptable, and Santam is going to loose countless loyal customers because of this!!! My claim administrator was PARTICULARLY UNHELPFUL in this regard (she didn't seem to care at all that this would leave me stranded for 3 weeks), and completely uncontactable for reasons I will never understand.