Terrible customer service

I’m a Santam client who was reversed into by another Santam client and have been trying for nearly four months to get a third party claim approved. I’ve found it impossible to speak to my claims consultant (Itumeleng Lefakane) as she never answers her line. I’ve logged multiple complaints with customer care to no avail. The assessor (who was finally assigned about 2 months after the claim was submitted) took so long to complete the first assessment that the quotes expired which means that the assessment now needs to be performed again - leading to even more delays. As a Santam client I had no idea that this was the type of customer service I’ve been paying for. Steer clear of Santam - their service is appalling.