Terrible claim process

Id number :*** Claim was reported during the month if May. It was urgent as roof started to vleak due to storm damage. Apart from fact that it look so long to dealt with due to lockdown and I had to follow up all the time. I had an assessor evaluatee damage from pics and was declined. I then requested for an assessor to go out which he took so long but he declined claim due to bricks being porrous. I asked for his report which i never recr3. He just took walk outside for few minutes and drew up conclusion. I had roof specialist look at problem and it was nothing related to what assessor said and the roof was sorted out and i paid around R1300 to get it done. Absolutely pathetic from santam. You guys look for every reason to rip innocent people off and srnd assessors who have no clue what they doing. Yourl treat your customerswho has never default in payment and stay loyal for many years with utmost disrespect

Regards Charlene