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Tomrin V

1 reviews | Active since May 2020

25 Jun 2024, 15:14

Tedious and poor service.

I am utterly dissapoined in SANTAM.

In other to get feedback on my claim I have to contact them. I had to deal with 4 different people during my claim process which is currently still on going. Everytime, I just get new messages saying a new assessor has been appointed.

According to the claims tracker on the app my claim is stuck on assessment since the 16th June.

I had to get quotes myself as well. Their service is really poor and the communication is really bad Mr. Reyaan from Santam is the only one that gave me good service.

0
Replies (6)
Santam
Santam's reply25 Jun 2024, 15:21
Official
Good day,

In order for us to assist please provide us with the claim number?

Thank you 
Regards
Client care

Best regards,

TV
Tomrin V's update25 Jun 2024, 15:39
Reviewer Update
Had to contact santam and the assessor myself again. They don't communicate sent a document this morning to claims @ santam which I had to resend the assessor now.

Santam
Santam's reply25 Jun 2024, 15:42
Official
Can you please provide us with the claim number so that we can investigate and assist?

Regards
Client care

Best regards,

TV
Tomrin V's update25 Jun 2024, 16:01
Reviewer Update
To come back with excuses. No thank you. I emailed compliants even they are sleeping why would this process be better.

I stated my dissatisfaction with the process. Now I'll just wait on SANTAM impersonal service.

Santam
Santam's reply25 Jun 2024, 16:21
Official
Good day,

Your comment is noted.
We then unfortunately cannot assist unless you provide us with the claim number.

Thank you and regards
Client care

Best regards,

Santam
Santam's reply08 Jul 2024, 17:37
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Best regards,