TCF. Treating Customers FAIRLY!!!

<p>Utterly disgusted with the service Re. Claim: ********** 40. Assisted by Candice Bhana, who for the most part, was very helpful. Not kept in the loop. I always have to e-mail and keep calling to check up on which stage the claim is. Called again this morning and was told "management" is reviewing the claim and I must call the broker to find out why. Broker informs me she is not happy with the cash payout and she feels it's too much. Made it very personal for some reason, unbeknown to her that I've been working in the insurance industry for the last decade. If I do not receive feedback this week, I will be referring the matter to the Ombudsman. This is totally unacceptable. You receive a premium every month and when it comes time to claim there are excuses. I didn't request the assessor, you did, and now you're not happy with his evaluation of the damage. </p>