CS
Christian S
1 reviews | Active since Feb 2015
10 Jul 2021, 11:23
Takes ages to get my car fixed
Claimed at santam to get my car fixed. My car has been at the mechanic for over 2 weeks now, barely any feedback. My car has been in the assessment stage for 3 days, not sure why it takes them 3 days to do an assessment on a radiator, if I knew this I would've fixed it myself, would take half a day's work.
I have been without a car for 2 week (Santam didnt even offer a hire car), this is now more than an inconvenience.
This is not good and proper Santam!
Helpful (0)
Replies (5)0
Replies (5)
Santam's replyOfficial
12 Jul 2021, 07:35Good morning Christian,
Thank you very much for your review.
We are really sorry to hear about the delays, your frustration and inconvenience caused.
We will immediately request claims management to intervene and get the matter resolved anfd expedited.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you very much for your review.
We are really sorry to hear about the delays, your frustration and inconvenience caused.
We will immediately request claims management to intervene and get the matter resolved anfd expedited.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply12 Jul 2021, 07:35
Official
Good morning Christian,
Thank you very much for your review.
We are really sorry to hear about the delays, your frustration and inconvenience caused.
We will immediately request claims management to intervene and get the matter resolved anfd expedited.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you very much for your review.
We are really sorry to hear about the delays, your frustration and inconvenience caused.
We will immediately request claims management to intervene and get the matter resolved anfd expedited.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's replyOfficial
12 Jul 2021, 08:58Dear Christian,
Thank you for your reply.
As soon as I hear back from claims management I will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your reply.
As soon as I hear back from claims management I will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply12 Jul 2021, 08:58
Official
Dear Christian,
Thank you for your reply.
As soon as I hear back from claims management I will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your reply.
As soon as I hear back from claims management I will revert back to you.
Kind regards
Stephan Olivier
Client care media manager
Santam's replyOfficial
12 Jul 2021, 11:18Dear Christian,
I just received feedback that Keagan Mohamed had been in contact with you, to apologise and explain the situation and status update of the claim.
We are really sorry for the delays caused -- the necessary action will be taken against those responsible for the delays caused here, as it is not the kind of service we pride ourselves in.
Keagan has confirmed he will keep you posted on the progress etc.
Thank you and kind regards
Stephan Olivier
Client care media manager
I just received feedback that Keagan Mohamed had been in contact with you, to apologise and explain the situation and status update of the claim.
We are really sorry for the delays caused -- the necessary action will be taken against those responsible for the delays caused here, as it is not the kind of service we pride ourselves in.
Keagan has confirmed he will keep you posted on the progress etc.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply12 Jul 2021, 11:18
Official
Dear Christian,
I just received feedback that Keagan Mohamed had been in contact with you, to apologise and explain the situation and status update of the claim.
We are really sorry for the delays caused -- the necessary action will be taken against those responsible for the delays caused here, as it is not the kind of service we pride ourselves in.
Keagan has confirmed he will keep you posted on the progress etc.
Thank you and kind regards
Stephan Olivier
Client care media manager
I just received feedback that Keagan Mohamed had been in contact with you, to apologise and explain the situation and status update of the claim.
We are really sorry for the delays caused -- the necessary action will be taken against those responsible for the delays caused here, as it is not the kind of service we pride ourselves in.
Keagan has confirmed he will keep you posted on the progress etc.
Thank you and kind regards
Stephan Olivier
Client care media manager
CS
Christian S's updateReviewer Update
12 Jul 2021, 11:27Hi Stephan,
Thanks for your prompt response.
That's how I know Santam and why I use your services, thank you!
Thanks for your prompt response.
That's how I know Santam and why I use your services, thank you!
CS
Christian S's update12 Jul 2021, 11:27
Reviewer Update
Hi Stephan,
Thanks for your prompt response.
That's how I know Santam and why I use your services, thank you!
Thanks for your prompt response.
That's how I know Santam and why I use your services, thank you!
Santam's replyOfficial
12 Jul 2021, 11:53Dear Christian,
It is only a pleasure and once again my apologies for the delays caused herein.
Kind regards
Stephan Olivier
Client care media manager
It is only a pleasure and once again my apologies for the delays caused herein.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply12 Jul 2021, 11:53
Official
Dear Christian,
It is only a pleasure and once again my apologies for the delays caused herein.
Kind regards
Stephan Olivier
Client care media manager
It is only a pleasure and once again my apologies for the delays caused herein.
Kind regards
Stephan Olivier
Client care media manager