Superb customer service

I would like to give a huge shout out to Ayanda Khulu of the Non-Motor Claims department at Santam. My burst geyser experience has been dreadful due to an unprofessional plumber, but Ayanda has been wonderful with her service. She has followed up, escalated my issues up the command chain both within Santam as well as their Home Assist department - she requested I sent her an email setting out my dealings with the plumber. She sorted out a solution for me which meant I have now managed to get the whole situation resolved properly. Ayanda has been sympathetic to my situation, come back to me when she said she would and at all times has been very professional. I am so grateful that my insurance is with Santam. Santam needs to teach other companies what customer service is all about.