AK
Annemerie K

1 reviews | Active since Sept 2013

31 Mar 2016, 13:17

Such bad service!

I submitted a third party claim against Sanlam as one of their classy members smashed into my Toyota.<br> As their client admitted fault I thought it will be a breeze to get my claim sorted and my vehicle fixed.<br> This accident happened in November 2015 and Santam paid me a pittance in March 2016<br> This from an insurance company that is suppose to protect and serve under an umbrella<br> Mongamela is the third party case worker and has no sympathy or regard for anybody that is not insured<br> One of the biggest reasons I will not get insurance - they take your money easy enough, but are not willing to part with it to help anybody.<br> I had to pay R2500 out of my own pocket for my repairs<br> Samlam Insurance - NO THANK YOU

0
Replies (1)
Santam
Santam's reply31 Mar 2016, 13:49
Official
Hello luckypacket,

We thank you for your posting above.

We are really sorry about the bad experience you had and can understand that you are not happy with the service received.

We will be in contact shortly to request further information from you to assist us in our investigation.

Thank you and kind regards.

Stephan Olivier
Client care media manager

Best regards,