LO
Lee-Ann Oelofse
1 reviews | Active since Dec 2016
31 Mar 2021, 17:01
Such arrogant and bad service
Been a week and a half since I opened a claim. The lady advise me to pay for the urgent surgery on my pet while they will sort my claim out "within a day". The past 2 days I've been told it is at payments without any progress. Conveniently also they will be deducting access where my policy shows clearly no access fees on my claims, also I've been put on notice to be put out of my house as they didn't sort my claim out as she told me. Also I received an attitude telling me I mustn't phone her everyday. Seriously
Helpful (0)
Replies (3)0
Replies (3)
Santam's replyOfficial
31 Mar 2021, 17:21Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply31 Mar 2021, 17:21
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
LO
Lee-Ann Oelofse's updateReviewer Update
01 Apr 2021, 14:58Good Day, Stephan Olivier,
Thank you so much for the reply. Yes, it is indeed the situation you mentioned above.
I first tried to get hold of the previous accessor via email without any response. I then phoned Santam and asked for help regarding this and then they advise me to open a new claim for the difference, but yes it seems like there was a whole confusion. I also tried explaining to the current accessor I cannot change invoices from my side and therefore I uploaded the full invoices to try and show them on the differences, but I agree it can be very confusing when a new accessor is appointed and obviously doesn't know what the previous person was doing.
I really appreciate the help on this and apologies from my side for any confusion.
I really want to thank you for your time and for sorting this out for me and in closing the current claim and for paying the difference of R5729.62
Have a wonderful long weekend.
Regards,
L.Oelofse
***
Thank you so much for the reply. Yes, it is indeed the situation you mentioned above.
I first tried to get hold of the previous accessor via email without any response. I then phoned Santam and asked for help regarding this and then they advise me to open a new claim for the difference, but yes it seems like there was a whole confusion. I also tried explaining to the current accessor I cannot change invoices from my side and therefore I uploaded the full invoices to try and show them on the differences, but I agree it can be very confusing when a new accessor is appointed and obviously doesn't know what the previous person was doing.
I really appreciate the help on this and apologies from my side for any confusion.
I really want to thank you for your time and for sorting this out for me and in closing the current claim and for paying the difference of R5729.62
Have a wonderful long weekend.
Regards,
L.Oelofse
***
LO
Lee-Ann Oelofse's update01 Apr 2021, 14:58
Reviewer Update
Good Day, Stephan Olivier,
Thank you so much for the reply. Yes, it is indeed the situation you mentioned above.
I first tried to get hold of the previous accessor via email without any response. I then phoned Santam and asked for help regarding this and then they advise me to open a new claim for the difference, but yes it seems like there was a whole confusion. I also tried explaining to the current accessor I cannot change invoices from my side and therefore I uploaded the full invoices to try and show them on the differences, but I agree it can be very confusing when a new accessor is appointed and obviously doesn't know what the previous person was doing.
I really appreciate the help on this and apologies from my side for any confusion.
I really want to thank you for your time and for sorting this out for me and in closing the current claim and for paying the difference of R5729.62
Have a wonderful long weekend.
Regards,
L.Oelofse
***
Thank you so much for the reply. Yes, it is indeed the situation you mentioned above.
I first tried to get hold of the previous accessor via email without any response. I then phoned Santam and asked for help regarding this and then they advise me to open a new claim for the difference, but yes it seems like there was a whole confusion. I also tried explaining to the current accessor I cannot change invoices from my side and therefore I uploaded the full invoices to try and show them on the differences, but I agree it can be very confusing when a new accessor is appointed and obviously doesn't know what the previous person was doing.
I really appreciate the help on this and apologies from my side for any confusion.
I really want to thank you for your time and for sorting this out for me and in closing the current claim and for paying the difference of R5729.62
Have a wonderful long weekend.
Regards,
L.Oelofse
***
Santam's replyOfficial
01 Apr 2021, 15:55Dear Lee-Ann,
Thank you for your reply above.
It is only a pleasure and glad I could have been of assistance in getting this matter resolved.
Have a wonderful weekend too.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your reply above.
It is only a pleasure and glad I could have been of assistance in getting this matter resolved.
Have a wonderful weekend too.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply01 Apr 2021, 15:55
Official
Dear Lee-Ann,
Thank you for your reply above.
It is only a pleasure and glad I could have been of assistance in getting this matter resolved.
Have a wonderful weekend too.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your reply above.
It is only a pleasure and glad I could have been of assistance in getting this matter resolved.
Have a wonderful weekend too.
Kind regards
Stephan Olivier
Client care media manager