Substandard Claim Process and Non Engagement with Client!

I am so disappointed in how my claim has been handled by Santam Insurance (Property) to date.

I am an elderly person, and the claim process is affecting my health in a very negative way as a pensioner!

I am not updated in regards to my claim and the finalization of my two claims (roof damage & storm damage of property due to KZN floods) has been lingering for far too long.

My property was negatively affected by the KZN floods and claims have been lodged the past month, however not finalised to date.The slow claim process done by Santam is now posing a huge risk to my property- my property is now at risk for house break-in, which poses a huge risk to me as a pensioner.

I have never had such substandard claims with previous insurance providers.

I thought Santam was efficient, however the way the claim is being handled is very substandard to say the least!

I need feedback ASAP in regards to the two claims lodged and need finalization ASAP to avoid further damage, otherwise i will lodge a complaint with the Ombudsman.

I am now having second thoughts in regards to this insurance.The stress this insurance is posing to my health!!!