CK
Craig K
1 reviews | Active since Apr 2019
10 Jul 2020, 02:55
Sub-par service at Santam
I have been paying my insurance premiums for 4 years and never claimed. Now that I am trying to claim, my request has fallen on deaf ears and I have yet to receive a response after a week has passed. Terrible service and total disrespect for your customer. I will certainly be looking to switch service providers as soon as someone gets back to me
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Replies (2)CK
Craig K's updateReviewer Update
10 Jul 2020, 07:36Hi Stephan,
Thank you for your prompt response. I have sent numerous emails to the insure and Insure1 mailboxes. I have also cc’d in the info and, most recently, the complaints mailboxes. I tried to register on the Santam app but it didn’t work.
I am currently stuck outside of the country and so communication via email is the best channel rather than phone call. If you provide me your email address, I can forward you the above emails.
Regards,
Craig
Thank you for your prompt response. I have sent numerous emails to the insure and Insure1 mailboxes. I have also cc’d in the info and, most recently, the complaints mailboxes. I tried to register on the Santam app but it didn’t work.
I am currently stuck outside of the country and so communication via email is the best channel rather than phone call. If you provide me your email address, I can forward you the above emails.
Regards,
Craig
CK
Craig K's update10 Jul 2020, 07:36
Reviewer Update
Hi Stephan,
Thank you for your prompt response. I have sent numerous emails to the insure and Insure1 mailboxes. I have also cc’d in the info and, most recently, the complaints mailboxes. I tried to register on the Santam app but it didn’t work.
I am currently stuck outside of the country and so communication via email is the best channel rather than phone call. If you provide me your email address, I can forward you the above emails.
Regards,
Craig
Thank you for your prompt response. I have sent numerous emails to the insure and Insure1 mailboxes. I have also cc’d in the info and, most recently, the complaints mailboxes. I tried to register on the Santam app but it didn’t work.
I am currently stuck outside of the country and so communication via email is the best channel rather than phone call. If you provide me your email address, I can forward you the above emails.
Regards,
Craig
CK
Craig K's updateReviewer Update
13 Jul 2020, 04:33Dear Stephan,
Thank you for assisting in coordinating this. Your service has gone a long way to rectify previous service issues I experienced.
Regards,
Craig
Thank you for assisting in coordinating this. Your service has gone a long way to rectify previous service issues I experienced.
Regards,
Craig
CK
Craig K's update13 Jul 2020, 04:33
Reviewer Update
Dear Stephan,
Thank you for assisting in coordinating this. Your service has gone a long way to rectify previous service issues I experienced.
Regards,
Craig
Thank you for assisting in coordinating this. Your service has gone a long way to rectify previous service issues I experienced.
Regards,
Craig