Storm damage Clients, claim closed !!!!!!!

AS A DISABLED PERSON I AM SITTING IN HOUSE WHILE ALL MY CONTENCE ARE ROTTING AWAY ,,,,,,!!!!!! With storm damges that hit the south coast a month ago , Two claim was registered on for the structure on my land lord name and one on my name for my household. They were inadaited with claims with I accepted . They flew assors up to kzn from CT. Was seen by Jaco that was on time . They were here for limited time , and since their was quite alot of damages, he said a local assets wih have to be appointed to see to this claim , since they were just here for limited time . I Spoke to Charmain from Durban brance before election to fine out what foing to happen . She said she get back to me . Now a month later I phoned to find out that claim has been closed , apparently waiting for full list of damaged items !!!!!! Was also told that Charmaine communicated it to me . Which is a straight lie !!!! Ap per assessor, Jaco I have the use of only one arm and live alone. Recently moved into house and have a double garge full of boxes , all 3 levers of house was flooded , all my antiques Persian rugs was doused for 3 days with salt water and rain !!! The claim on house and structure is still open but a month later I still have to run my items off extensions since house electrick still have been sorted out . Took them 3 weeks to sort out an alarm on house . Getting told now that they closed my household claim and waiting for me to submit a list , is totally a new thing that I would never have know dis I not phone to find out why no ONE has been here . SITTING in soaked house , I got pneumonia, fungus growing in my lungs and ears , their is even fungus growing in poratbraai . Then invated by armies of ants . THIS IS A MASSIVE CLAIM I AM DISABLED HOW I MUST DO IT WITH ONE ARM. UNSTABLE ELECTRICITY ROTTING FUNITURE AND CLOTHING . But my insurance has closed the claim , and apparently Charmain communicated it to me. The biggest lie of all !!!