Still waiting for a call back

Tuesday the 16th Jan 2018 ,on his way to Sebokeng my dad stopped at Lenasia to buy staff for the kids as he taking my niece t school after the holidays. He was driving his bakkie and the kids where sitting at the back with the rest of the bags and things my niece had to take with . they all entered the shop and when they came out he couldn't unlock the canopy and the tail gate and he noticed that someone had tampered with the locks and the were broken and they also broke the window handle of the canopy,the handle we broken already he had to find a way to open the back and he did,we logged a claim with santam and the lady advised us to take the vehicle to get a qoute we got a got and sent it to them and Friday when I phoned the lady (Thabile) dealing with claim said she never received the docs but I had already got auto confirmation that they received them.I emailed the docs again and she informed me I will get feedback by yesterday I have not heard anything even today clearly if I have a big claim santam is gonna give us a problem ,I would never advise any1 to insure with them