FR
Frans R
1 reviews | Active since Jul 2011
17 Dec 2018, 15:13
STILL SANTAM
In the light of the complaint below when is the claim going to be settled its been almos as long as when my GWM bakkie got ****** as yet i had sent several photos of my bakkie to Santam doing what they ask its almost Christmas and still nothing
On the 27th of November my brand new Nissan NP200 was bumped from behind while in a stationary possition to avoid a collission with a lorry corner Ascot Lochvaal road Bedworth Park in Vanderbijlpark by Mr BJ du Toit an elderly person up to date i haven't heard anything from Mr Du Toit he's insured with PSG Insurance a divission of Santam up to date i haven't heard anything ffom PSG or my fathers insurance Santam Mr PA Roodt on the 13th of November i'm driving to Durban and the panelbeaters are closed during December Only my Bumper needs to be replaced no other damage no panelbeating needs to be done to my bakkie! The qoutation for replacing the bumper is R 2112.80 Star Nissan Vereeniging The id number with this complaint is my fathers the policy holder but i'm the regular driver of the bakkie.
Helpful (0)
Replies (29)0
Replies (29)
Santam's replyOfficial
18 Dec 2018, 07:35Good day,
Apologies for the frustration and inconvenience.
Your matter has been escalated to management to attend.
Kind regards
Client care
Apologies for the frustration and inconvenience.
Your matter has been escalated to management to attend.
Kind regards
Client care
Best regards,
Santam's reply18 Dec 2018, 07:35
Official
Good day,
Apologies for the frustration and inconvenience.
Your matter has been escalated to management to attend.
Kind regards
Client care
Apologies for the frustration and inconvenience.
Your matter has been escalated to management to attend.
Kind regards
Client care
Best regards,
FR
Frans R's updateReviewer Update
03 Jan 2019, 12:47When is it going to be attended it'as been a month and Santam is still on holiday
FR
Frans R's update03 Jan 2019, 12:47
Reviewer Update
When is it going to be attended it'as been a month and Santam is still on holiday
FR
Frans R's updateReviewer Update
03 Jan 2019, 12:56Repair nightmare
FR
Frans R's update03 Jan 2019, 12:56
Reviewer Update
Repair nightmare
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Frans R's updateReviewer Update
06 Jan 2019, 22:52Santam keeps surprizing now the 3 quotations i got was never received by Santam or lost my fater Mr PA Roodt sent them to Santam must i go get another 3 quotations all over again and when will this claim be handled ?
FR
Frans R's update06 Jan 2019, 22:52
Reviewer Update
Santam keeps surprizing now the 3 quotations i got was never received by Santam or lost my fater Mr PA Roodt sent them to Santam must i go get another 3 quotations all over again and when will this claim be handled ?
FR
Frans R's updateReviewer Update
11 Jan 2019, 10:23I've sent two quotations again to **********
FR
Frans R's update11 Jan 2019, 10:23
Reviewer Update
I've sent two quotations again to **********
FR
Frans R's updateReviewer Update
11 Jan 2019, 10:35And **********
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Frans R's update11 Jan 2019, 10:35
Reviewer Update
And **********
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Frans R's updateReviewer Update
11 Jan 2019, 10:35And **********
FR
Frans R's update11 Jan 2019, 10:35
Reviewer Update
And **********
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Frans R's updateReviewer Update
11 Jan 2019, 10:37Turnaround time for the claim to be handled probably another month
FR
Frans R's update11 Jan 2019, 10:37
Reviewer Update
Turnaround time for the claim to be handled probably another month
FR
Frans R's updateReviewer Update
14 Jan 2019, 14:01Santam will you please let me know if the signed forms emailed to me has been received as my father needs to sign and send them back to you
Thanks
FR
Frans R's update14 Jan 2019, 14:01
Reviewer Update
Santam will you please let me know if the signed forms emailed to me has been received as my father needs to sign and send them back to you
Thanks
FR
Frans R's updateReviewer Update
19 Jan 2019, 12:28Its been almost exactly seven days now when is Santam going to settle this claim as the assesors has done theire job documents sent to the legal department but this will probably extend till the end of the month
FR
Frans R's update19 Jan 2019, 12:28
Reviewer Update
Its been almost exactly seven days now when is Santam going to settle this claim as the assesors has done theire job documents sent to the legal department but this will probably extend till the end of the month
FR
Frans R's updateReviewer Update
21 Jan 2019, 14:31No response waiting for claim finalization its been 2 MONTHS how long is this going to be dragged on ?
FR
Frans R's update21 Jan 2019, 14:31
Reviewer Update
No response waiting for claim finalization its been 2 MONTHS how long is this going to be dragged on ?
FR
Frans R's updateReviewer Update
21 Jan 2019, 14:46Should be Supercharged
FR
Frans R's update21 Jan 2019, 14:46
Reviewer Update
Should be Supercharged
FR
Frans R's updateReviewer Update
23 Jan 2019, 10:21According to Julia at Santam the funds can only be released into the registered owner of the vehicle Julia please check my Father Mr P.A Roodt of Tremento Trading cc IS the registered owner
FR
Frans R's update23 Jan 2019, 10:21
Reviewer Update
According to Julia at Santam the funds can only be released into the registered owner of the vehicle Julia please check my Father Mr P.A Roodt of Tremento Trading cc IS the registered owner
FR
Frans R's updateReviewer Update
23 Jan 2019, 10:22Its his business and his bank account
FR
Frans R's update23 Jan 2019, 10:22
Reviewer Update
Its his business and his bank account
FR
Frans R's updateReviewer Update
25 Jan 2019, 10:20I do not understand how a persons business registered can be a third party clearly it states on the release forms its the business of Mr P.A Roodt my father with his bank account details
FR
Frans R's update25 Jan 2019, 10:20
Reviewer Update
I do not understand how a persons business registered can be a third party clearly it states on the release forms its the business of Mr P.A Roodt my father with his bank account details
FR
Frans R's updateReviewer Update
28 Jan 2019, 09:35I need to know whether the relevant documentation of my claim has reached the Santam legal department as Kurt and Seipati is not available
FR
Frans R's update28 Jan 2019, 09:35
Reviewer Update
I need to know whether the relevant documentation of my claim has reached the Santam legal department as Kurt and Seipati is not available
FR
Frans R's updateReviewer Update
29 Jan 2019, 12:09No response Again
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Frans R's update29 Jan 2019, 12:09
Reviewer Update
No response Again
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Frans R's updateReviewer Update
29 Jan 2019, 14:20Keeps asking for release forms even though it was sent to ********** and **********
FR
Frans R's update29 Jan 2019, 14:20
Reviewer Update
Keeps asking for release forms even though it was sent to ********** and **********
FR
Frans R's updateReviewer Update
29 Jan 2019, 15:32Next stop insurance ombudsman
FR
Frans R's update29 Jan 2019, 15:32
Reviewer Update
Next stop insurance ombudsman
FR
Frans R's updateReviewer Update
29 Jan 2019, 18:27THE DOCUMENTS HAS BEEN FAXED AGAIN THAT IS WHY IT PROBABLY WASN'T RECEIVED Kurt Koopman fax
Seipati Mashaba fax
Julia Mogase fax
It's been faxed from who knows what number as my father has and his broker
FR
Frans R's update29 Jan 2019, 18:27
Reviewer Update
THE DOCUMENTS HAS BEEN FAXED AGAIN THAT IS WHY IT PROBABLY WASN'T RECEIVED Kurt Koopman fax
Seipati Mashaba fax
Julia Mogase fax
It's been faxed from who knows what number as my father has and his broker
FR
Frans R's updateReviewer Update
30 Jan 2019, 11:45The correct documents has been sent to Kurt Seipati Julia by ********** please check it might have been faxed aswell from **********
FR
Frans R's update30 Jan 2019, 11:45
Reviewer Update
The correct documents has been sent to Kurt Seipati Julia by ********** please check it might have been faxed aswell from **********
FR
Frans R's updateReviewer Update
30 Jan 2019, 11:45Please notify me if received
FR
Frans R's update30 Jan 2019, 11:45
Reviewer Update
Please notify me if received
FR
Frans R's updateReviewer Update
01 Feb 2019, 11:48Can you tell me when the funds will be released so that i can fix my bakkie
FR
Frans R's update01 Feb 2019, 11:48
Reviewer Update
Can you tell me when the funds will be released so that i can fix my bakkie
FR
Frans R's updateReviewer Update
01 Feb 2019, 11:48Can you tell me when the funds will be released so that i can fix my bakkie
FR
Frans R's update01 Feb 2019, 11:48
Reviewer Update
Can you tell me when the funds will be released so that i can fix my bakkie
FR
Frans R's updateReviewer Update
01 Feb 2019, 11:51Can you tell me when the funds will be released so that i can fix my bakkie
FR
Frans R's update01 Feb 2019, 11:51
Reviewer Update
Can you tell me when the funds will be released so that i can fix my bakkie
FR
Frans R's updateReviewer Update
06 Feb 2019, 07:18As above can you tell me on which date will the funds be released ?
FR
Frans R's update06 Feb 2019, 07:18
Reviewer Update
As above can you tell me on which date will the funds be released ?
FR
Frans R's updateReviewer Update
06 Feb 2019, 10:43I just heard the payout date was moved from today to Friday i suppose Friday will become next month then
FR
Frans R's update06 Feb 2019, 10:43
Reviewer Update
I just heard the payout date was moved from today to Friday i suppose Friday will become next month then
FR
Frans R's updateReviewer Update
07 Feb 2019, 10:38No payment has been released yet
FR
Frans R's update07 Feb 2019, 10:38
Reviewer Update
No payment has been released yet
FR
Frans R's updateReviewer Update
08 Feb 2019, 10:28No payment as promised
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Frans R's update08 Feb 2019, 10:28
Reviewer Update
No payment as promised