Still no refund and still no response to email

On the 22nd of September I was forced to log a complaint after other avenues of communication failed trying on close my policy. Call center, social media and emailing ( as instructed) yielded no results. On the 23rd after logging the complaint Santam responded and closed my policy but informed me:<br> <br> \Thank you for your reply. We will action your cancellation and request for a refund for the unused premium. We have already lodged for the October premium to be debited from your account on 01 October 2015. We will arrange for a refund of this amount as well. Our refunds process takes up to 30 days from the date of the debit.<br> <br> Should you require further assistance