STILL NO REFUND

I cancelled my building insurance on 31 May but santam had already taken the debit order so this was going to be reduced on my next debit order. I cancelled the full policy on 13 June 2018. This money is therefore due to me. I told the agent that I dealt with that I needed to change the banking details as I had closed the bank that santam used to take the debit order. She took the details of the new account and sent the request for a refund. I have still not received the refund. I am no longer in the country and only have an international number now. If someone could contact me by email that would be preferred, otherwise please use international code +1 before the number I provided.