STILL NO Feedbac****

<p>Can Santam please xeplain where my car is and what is going on now? This is te beginning of the 4th week since I logged a claim and this is what has happened: </p> <p>1. I got a courtesy car on the 23rd, my policy says it's 30 days, but Santam hasnot done anything on my car and I'm approaching the end of the 30 days. As if that's not enough, I called last week on the 8th, the person I spoke to told me my car hire was only extended till the 9th December and she extended it till the 13th December (tomorrow). I wrote a review here last week (because no one from Santam responds to emails) and I was told I would have the courtesy car extended "in so far as it is reasonable and necessary" what does that even mean???</p> <p>2. On the 25th November I recieved a call from an "Assessor" saying they'd go assess my car, I waited and nothing happened. tried to get a response from Santam and was told that they are waiting or photographs from the panelbeater so they can appoint a digital assessor. Now last week Friday (09 December) Auto Salon in Randburg told me that they only recieved autorisation late on the 8th December to go and tow the car from from A1 Assist in Roodepoort and it was too late for them so they would only colect it on the morning of the 9th.</p> <p>3. This morning (12 December) I recieved a call from yet ANOTHER asessor that was just appointed. They're telling me they'll go and assess the car tomorrow. And as far as they know the car i STILL at A1 assist! </p> <p>I have not been able to get hold of the person appointed to handdle the claim and they are not responding to any emails. I have never even spoken to this person. What kind of customer service is this? A whole 4 weeks? The car should have been fixed already!</p>