Stay away from Santam!!!

So dissapointed in Santam.

You pay for household insurance every month, when something breaks they only pay out a portion of the amount for the item. I dont care how it broke (due to loadshedding in my case), I am of the opinion that they should replace the item for you.

Yes it was a power aurgw suw to loadshedding, but the power surge caused tje whole fridge to break. Where must you just get an additional 5-6k to replace your initial item. Guys please read your policies! I lost a fridge, all my food in the fridge (I did not even claim all of the content just to be nice) and now this answer. Not to talk about the inconvenience they are caused me and still are causing me.

I have to buy food now on a daily basis for the past 4 days, and now I have to wait for a card before I can replace the item. This was never the case when I took out the initial policy.

A very dissapointed customer!