STAY AWAY FROM SANTAM!!!!

STAY AWAY FROM SANTAM......I made the huge mistake of listening to a friend who told me Santam is the best insurance ...PLEASE !!...I had the misfortune of my house being struck by lightning and trying to claim from them. First it was easy and pleasant to register the claim.. but that was the last I heard from Santam. Numerous phone calls later I got hold of a lady called Felicia who was the appointed assessor for my claim and my claim will be settled on Friday. Friday I tried to call her 7 times no answer always quickly out of the office. Monday is a public holiday. Phoned Tuesday and the call were answered by a STAT AWAY FROM SANTAM......I made the huge mistake of listening to a friend who told me Santam is the best insurance ...PLEASE !!...I had the misfortune of my house being struck by lightning and trying to claim from them. First it was easy and pleasant to register the claim.. but that was the last I heard from Santam. Numerous phonecalls later I got hold of a lady called Felicia who was the appointed assessor for my claim and my claim will be settled on Friday. Friday I tried to call her 7 times no answer always quickly out of the office. Monday is a public holiday. Phoned Tuesday and the call were answered by a completely rude and *********** person who could clearly care less about my claim. After she offered to take a message and I insisted to talk to Felicia I were told Felicia were on leave. I told her this is not acceptable and she just said she cannot assist me anymore. After phoning back and finding a manager I was promised this will be sorted. So 12:30 I receive a call from the same completely rude and *********** person who could clearly care less about my claim just to say they have received my claim and a assessor will be appointed soon. REALLY !!!!! So after a week we are starting over and I must just sit in my quite home without any electronics on leave and wait for Santam to bless me with a settlement . So People If you want to wait 1 week or 2 weeks for an assessor and who knows another 10 weeks for the claim to be settled please use Santam.