Stantam has tripled my access

I was recently in a car accident. I followed the process and have been advise that my access is now a whooping R11000! When i took the policy 3 years ago I had an access of R3500.

I ask the call centre agent, they don't know why. I make a few calls trying to find out what's going on , I was transferred to multiple departments. Eventually one of the agents tells me that they had a systems upgrade sometime last year and they have added R7500.

I ask why, no one can tell me. The standard answer " it's the system maam, We will follow up"

I eventually phone 3 weeks later ask if this has been resolved. They advise that they can see I made calls but I dropped the call so nothing has been captured. Really!! When one of the first questions the agents asks is the phone number.

I get promised that they will escalated and I will have an answer in 5 working days.It's now more than 8 days..

I get a call today to ask when my car is going to the panel beaters.. I give up. I ask about the access.. it's R11000 mama. Really!! I have to tell the blody story 10 flippin times

I am so disappointed, Santam was very good with my first claim.. This time the service is just horrible.. absolutely disgusting.

I am stuck, I don't want to change insurance with my car in the state it's in. It's almost 2 months, I have tried to escalate within Santam. If this does not work I have to go to the ombudsman. This is absolutely frustrating and by far the worst experience I have ever had with an insurance service provider..

Regards FHL Mapuma