*********** staff

I've had an attempted hijacking on the 28th of April during which my back windscreen was damaged. I reported the incident to Santam the very same day. I was told by Timothy, that Auto***s glass will come out the next morning. The next morning I was contacted by Auto***s stating that they will come out to fit my glass before 12 that same day. I waited all day only to contact them again to be told that they "don't have the glass but we will still be coming out though". On Tuesday morning I contacted Auto***s head office and was told that they will fit the glass before the end of business. They came out at 17:30 on Tuesday and at 18:30, after removing the damaged glass, they realized that they have the incorrect glass. They then taped the back up with bin plastic and left. The next day I was told by Nokuthula, at Santam, to get the glass sorted out myself and send her the invoice, which I did the very same day, and this morning when I called to query I was told that Notuthula did not submit my claim for payment.

12 days have gone by and the *********** staff at Santam haven't even submitted my claims for payment. If Santam has *********** staff it's only clear that the service providers will be no better.

Regards,

Raun *****a