Slow turnaround times for claim processing

When lodging my vehicle accident claim I was very surprised to hear from the claims consultant at Santam that the turnaround time just for the administration/approval of the claim - even before any work starts on the vehicle - is up to 5 working days. The auto repair shop submitted the vehicle repair estimate to Santam on Tuesday, 23 March 2021. It is now 3 days later (Friday) and an internal assessor is yet to be appointed by Santam. This is an unacceptably long turnaround time and there is a great need for Santam to streamline their claims submission process. I have been told that an assessor will be appointed only next week Monday and there is a further 2 day turnaround time for the assessor to evaluate the aforementioned repair estimate and to provide the approval for the repair work to eventually commence on my vehicle. Santam can certainly do much better than this.