Slow response time for faulty geyser claim by Santam/CLC

The geyser claim was registered on 07/09/2025 The service provider assigned to attend to the claim encountered a challenge to access the geyser to fix the fault. The unit needed to be accessed through the roof and I was instructed to appoint a contractor for the roof access before the service provider can start any works on the faulty geyser. The service provider ( Hydrotech) never took back the report on time and neither did CLC / Santam followed up on the repairs done on the 10/09/2025. I waited indefinitely for the way forward and only until the 16/09/2025 the geyser was fixed. After the geyser was fixed, I am currently being taken from pillar to post about the water damage which is eye sore and I have to bare with such everyday until CLC/ SANTAM decides to fix this.