Slow handling of claims

In the past, i was always impressed with Santam. But with my latest claim, everything is quiet. I had a break in on the 1st of November and lodged a claim. The person handling claims at my broker was off sick and the claim was officially lodged on the 4th December. We are now on the 12 of December and still, Santam has not even appointed an assessor (according to my broker) to assess my claim. I have also not heard a word from Santam informing me of anything, not an email nor a phone call. This is terrible service. Not at all what i expect from Santam. Please settle my claim asap.